All Your Glamour Questions, Answered.

Whether you're curious about our precision sizing, need the details on our artisan craftsmanship, or want to know exactly when your red carpet moment will arrive at your door, you’re in the right place. We’ve curated the answers to our most asked questions so you can spend less time wondering and more time being the best-dressed in the room.

Still Need a Red Carpet Assist?

Didn't find the answer you were looking for? Don't worry even the most iconic looks sometimes need a little extra tailoring. Our Style Concierge is on standby to help you with everything from sizing secrets to shipping updates. Let’s get your questions settled so you can get back to the spotlight.

The Fit & Sizing

How do I know I’m picking the right size?

What does "True to Size" mean for a gown?

Product & Quality

Are the embellishments fragile?

How should I care for my gown after the event?

Shipping & Delivery

How long until my "Red Carpet Moment" arrives?

Do you ship internationally?

Returns & Exchanges

What is your return policy?

Can I exchange for a different size?

Payments & Security

Is my payment secure?